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Customer Service and Software Support
Insite Banking System: Customer Service and Software Support
In addition to our toll-free support, we also offer at no additional charge modem communication for rapid diagnosis and immediate correction of any data or software errors.

We make it our priority to respond to all reported client problems in a timely manner. Whether this is extended phone hours, modem support, software patches, or just a listening ear we are here to lend assistance.

In addition to our excellent customer support, we also serve our customers' needs by a secured Internet site for FAQ’s, user forum, and problem solutions. Furthermore, we post all enhancement requests and their status so our users know when to expect their requests helping to assist in keeping our communication lines open.

To further assist our customers in daily processing on the Insite Banking System we have built-in to our software online documentation so you can find your answers without even picking up the telephone. All of the information is available to you right on your screen and only with the click of a button from the Insite Banking System.

 
 Check Printing
 Conversion Services
 Installation Services
 Support Services

After our bank flooded, the Disaster Recovery Team that arrived was very knowledgeable and very responsive. Our servers were configured and up and running the same day they arrived.
Danielle Pape
Assistant IT Manager
Freedom Bank


1201 Libra Drive, Lincoln, Nebraska 68512  |  800.279.7312
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