The Insite Banking Department
treats our customers with respect and assists them utilizing the software
to its full potential. In addition, we offer the following services, which
help build a strong relationship with our customers:
- Toll-free Support from 8:00 a.m. - 6:00 p.m. CST
- Beeper Support Service for after-hours.
- Dial-Up Support Using Thin Client technology, we can actually shadow and watch the end-user and assist them.
- Support lines are answered by "real people", not voice mail.
- Log and Review Support Calls daily, monitoring any outstanding support issues.
- Enhancement Requests are always welcome
- Utilize such technology as the Internet, fax, and e-mail to respond to our customers in a timely fashion.
- One company for hardware, network, and software support.
- End-user support website
- Publish weekly newsletter with upcoming events, version changes, and new technology available.